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456789","smsmsg":""}]},{"id":"1","inactive":false,"variation":"Anonymous","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Update provided by {{form_NAME}} for {{email_CASENAME}} reference: {{form_BUSINESSKEY}}Your appointment with {{form_APPDEPTNAME}} has been cancelled - reference {{form_BUSINESSKEY}}","body":"Hello {{form_NAME}}, <br><br>\nThe email confirms your appointment with {{form_APPDEPTNAME}} on {{form_APPDATESTR}} has been cancelled. <br><br>\nIf you cannot attend or need to reschedule please contact us on 0123 456789","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Mae'ch apwyntiad gyda {{form_APPDEPTNAME}} wedi'i ganslo - cyfeirnod {{form_BUSINESSKEY}}","body":"Helo {{form_NAME}}, <br><br>\nMae'r e-bost yn cadarnhau eich apwyntiad gyda {{form_APPDEPTNAME}} ar {{form_APPDATESTR}} wedi ei ganslo. <br><br>\nOs na allwch chi fynychu neu ail-drefnu, cysylltwch â ni ar 0123 456789","smsmsg":""}]}]},{"id":"11","inactive":false,"template":"Close case","variations":[{"id":"0","inactive":false,"variation":"Citizen","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"{{email_TEMPLATESUBJECT}}","body":"{{email_TEMPLATEBODY}}<br><br>\nClosure reason: {{form_CASECLOSEREASON}}<br><br>\nYou can review the case details using the below link. <br><br>\nReference: {{form_BUSINESSKEY}}<br><br>\n<a href=\"{{email_CITIZENLINK}}\">MyAccount</a>","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"{{email_TEMPLATESUBJECT}}","body":"{{email_TEMPLATEBODY}}<br><br>\nRheswm cau: {{form_CASECLOSEREASON}}<br><br>\nGallwch adolygu'r manylion achos gan ddefnyddio'r ddolen isod.<br><br>\nCyfeirnod: {{form_BUSINESSKEY}}<br><br>\n<a href=\"{{email_CITIZENLINK}}\">MyAccount</a>","smsmsg":""}]},{"id":"1","inactive":false,"variation":"Anonymous","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"{{email_TEMPLATESUBJECT}}","body":"{{email_TEMPLATEBODY}}<br><br>\nClosure reason: {{form_CASECLOSEREASON}} ","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"{{email_TEMPLATESUBJECT}}","body":"{{email_TEMPLATEBODY}}<br><br>\nRheswm cau: {{form_CASECLOSEREASON}}","smsmsg":""}]},{"id":"2","inactive":false,"variation":"Case manager","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Case closure: {{email_CASENAME}} reference: {{form_BUSINESSKEY}}","body":"Your case has now been closed. <br><br>\nReason: {{form_CASECLOSEREASON}} <br>Notes: {{form_CASECLOSENOTES}} <br><br>\n<a href=\"{{email_STAFFLINK}}\">Staff Service</a>","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Cau achos: cyfeirnod {{email_CASENAME}}: {{form_BUSINESSKEY}}","body":"Mae'ch achos bellach wedi'i gau. <br><br>\nRheswm: {{form_CASECLOSEREASON}} <br> Nodiadau: {{form_CASECLOSENOTES}} <br><br>\n<a href=\"{{email_STAFFLINK}}\">Gwasanaeth Staff</a>","smsmsg":""}]},{"id":"3","inactive":false,"variation":"Case group","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Case closure: {{email_CASENAME}} reference: {{form_BUSINESSKEY}}","body":"Your case has now been closed. <br><br>\nReason: {{form_CASECLOSEREASON}} <br>Notes: {{form_CASCLOSENOTES}} <br><br>\n<a href=\"{{email_STAFFLINK}}\">Staff Service</a>","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Cau achos: cyfeirnod {{email_CASENAME}}: {{form_BUSINESSKEY}}","body":"Mae'ch achos bellach wedi'i gau. <br><br>\nRheswm: {{form_CASECLOSEREASON}} <br> Nodiadau: {{form_CASCLOSENOTES}} <br><br>\n<a href=\"{{email_STAFFLINK}}\">Gwasanaeth Staff</a>","smsmsg":""}]}]},{"id":"12","inactive":false,"template":"Escalate case","variations":[{"id":"0","inactive":false,"variation":"Escalation staff","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Case escalated: {{form_NAME}} for {{email_CASENAME}} reference: {{form_BUSINESSKEY}}","body":"Hello, <br><br>\nThe {{email_CASENAME}} for {{form_NAME}} reference {{form_BUSINESSKEY}} has been escalated.\nReason: {{form_ESCALATIONREASON}} <br><br>\nNotes: {{form_ESCALATIONNOTES}} <br><br>\nPlease review the case and take any appropriate action. <br><br>\n<a href=\"{{email_ENQUIRYLINK}}{{email_ACTIONSINGLE}}\">Staff Enquiry</a>"},{"id":"1","inactive":false,"lang":"CY","subject":"Cododd achos: {{form_NAME}} ar gyfer {{email_CASENAME}} cyfeirnod: {{form_BUSINESSKEY}}","body":"Mae'r {{email_CASENAME}} ar gyfer {{form_NAME}} cyfeirnod {{form_BUSINESSKEY}} wedi ei gynyddu.\nReswm: {{form_ESCALATIONREASON}} <br><br>\nNodiadau: {{form_ESCALATIONNOTES}} <br><br>\nAdolygwch yr achos a chymerwch unrhyw gamau priodol. <br><br>\n<a href=\"{{email_ENQUIRYLINK}}{{email_ACTIONSINGLE}}\">Ymholiad Staff</a>"}]}]},{"id":"13","inactive":false,"template":"Case target breached","variations":[{"id":"0","inactive":false,"variation":"Escalation staff","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"The {{email_CASENAME}} for {{form_NAME}} has breached its target completion date","body":"Hello, <br><br>\nThe {{email_CASENAME}} for {{form_NAME}} has breached its target completion date of {{form_CASETARGETSTR}}. <br><br>\nPlease review the case to identify if any intervention is necessary. <br><br>\n<a href=\"{{email_ENQUIRYLINK}}{{email_ACTIONSINGLE}}\">Staff Enquiry</a>","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Mae'r {{email_CASENAME}} ar gyfer {{form_NAME}} wedi torri ei ddyddiad cwblhau targed","body":"Helo, <br><br>\nMae'r {{email_CASENAME}} ar gyfer {{form_NAME}} wedi torri ei ddyddiad cwblhau targed {{form_CASETARGETSTR}}. <br><br>\nAdolygwch yr achos i nodi a oes angen unrhyw ymyrraeth. <br><br>\n<a href=\"{{email_ENQUIRYLINK}}{{email_ACTIONSINGLE}}\">Ymchwiliad Staff</a>\n","smsmsg":""}]},{"id":"1","inactive":false,"variation":"Case manager","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"The {{email_CASENAME}} for {{form_NAME}} has breached its target completion date","body":"Hello, <br><br>\nThe {{email_CASENAME}} for {{form_NAME}} has breached its target completion date of {{form_CASETARGETSTR}} and has be escalated.<br><br>\nReference: {{form_BUSINESSKEY}}"},{"id":"1","inactive":false,"lang":"CY","subject":"Mae'r {{email_CASENAME}} ar gyfer {{form_NAME}} wedi torri ei ddyddiad cwblhau targed","body":"Helo, <br><br>\nMae'r {{email_CASENAME}} ar gyfer {{form_NAME}} wedi torri ei ddyddiad cwblhau targed {{form_CASETARGETSTR}} ac mae wedi cynyddu.<br><br>\nCyfeirnod: {{form_BUSINESSKEY}}"}]}]},{"id":"14","inactive":false,"template":"Task target breached","variations":[{"id":"0","inactive":false,"variation":"Case manager","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"The {{form_TASKNAME}} / {{email_CASENAME}} for {{form_NAME}} has breached its target completion date","body":"Hello, <br><br>\nThe {{form_TASKNAME}} / {{email_CASENAME}} for {{form_NAME}} has breached its target completion date of {{form_TASKTARGETSTR}}. <br><br>\nPlease review the case to identify if any intervention is necessary. <br><br>\nReference: {{form_BUSINESSKEY}}<br><br>\n<a href=\"{{email_STAFFLINK}}\">Staff Service</a>\n"},{"id":"1","inactive":false,"lang":"CY","subject":"Mae'r {{form_TASKNAME}} / {{email_CASENAME}} mae {{form_NAME}} ar gyfer wedi torri ei ddyddiad cwblhau targed","body":"Helo, <br><br>\nMae'r {{form_TASKNAME}} / {{email_CASENAME}} ar gyfer {{form_NAME}} wedi torri ei ddyddiad cwblhau targed {{form_TASKTARGETSTR}}. <br><br>\ndolygwch yr achos i nodi a oes angen unrhyw ymyrraeth. <br><br>\nCyfeirnod: {{form_BUSINESSKEY}}<br><br>\n<a href=\"{{email_STAFFLINK}}\">Gwasanaeth Staff</a>\n"}]}]},{"id":"15","inactive":false,"template":"All tasks completed","variations":[{"id":"0","inactive":false,"variation":"Case manager","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"The {{email_CASENAME}} for {{form_NAME}} tasks are all completed - please review","body":"Hello, <br><br>\nThe tasks for {{email_CASENAME}} for {{form_NAME}} have all been completed, please review the case and if appropriate close the case. <br><br>\nReference: {{form_BUSINESSKEY}}<br><br>\n<a href=\"{{email_STAFFLINK}}\">Staff Service</a>","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Mae'r {{email_CASENAME}} ar gyfer tasgau {{form_NAME}} wedi'u cwblhau i gyd - adolygwch","body":"Helo, <br><br>\nMae'r tasgau ar gyfer {{email_CASENAME}} ar gyfer {{form_NAME}} wedi'u cwblhau i gyd, edrychwch ar yr achos ac os bydd hynny'n briodol, cadwch yr achos. <br><br>\nCyfeirnod: {{form_BUSINESSKEY}}<br><br>\n<a href=\"{{email_STAFFLINK}}\">Gwasanaeth Staff</a>"}]}]},{"id":"16","inactive":false,"template":"Waiting for citizen","variations":[{"id":"0","inactive":false,"variation":"Anonymous","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Waiting for response to question","body":"Hello, <br><br>\nIt has been some time since we requested information for your {{email_CASENAME}} reference {{form_BUSINESSKEY}}. <br><br>\nIn order for us to progress with the case please use the link below to review the request for information and provide a response. <br><br>\n<a href=\"{{email_ANONLINK}}{{email_ACTIONSINGLE}}{{email_ACTIONCHECK}}\">My case</a>\n","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Aros am ymateb i gwestiwn","body":"Helo, <br><br>\nBu peth amser ers i ni ofyn am wybodaeth ar gyfer eich cyfeiriad {{email_CASENAME}} {{form_BUSINESSKEY}}. <br><br>\nEr mwyn i ni symud ymlaen gyda'r achos, defnyddiwch y ddolen isod i adolygu'r cais am wybodaeth a darparu ymateb. <br><br>\n<a href=\"{{email_ANONLINK}}{{email_ACTIONSINGLE}}{{email_ACTIONCHECK}}\">\">fy achos</a>","smsmsg":""}]},{"id":"1","inactive":false,"variation":"Citizen","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Waiting for response to question","body":"Hello, <br><br>\nIt has been some time since we requested information for your {{email_CASENAME}} reference {{form_BUSINESSKEY}}. <br><br>\nIn order for us to progress with the case please use the link below to review the request for information and provide a response. <br><br>\n<a href=\"{{email_CITIZENLINK}}\">MyAccount</a>\n","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Aros am ymateb i gwestiwn","body":"Helo, <br><br>\nBu peth amser ers i ni ofyn am wybodaeth ar gyfer eich cyfeiriad {{email_CASENAME}} {{form_BUSINESSKEY}}. <br><br>\nEr mwyn i ni symud ymlaen gyda'r achos, defnyddiwch y ddolen isod i adolygu'r cais am wybodaeth a darparu ymateb. <br><br>\n<a href=\"{{email_CITIZENLINK}}\">MyAccount</a>","smsmsg":""}]}]},{"id":"17","inactive":false,"template":"Assign task","variations":[{"id":"0","inactive":false,"variation":"Task officer","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Task assignment: {{email_CASENAME}} reference: {{form_BUSINESSKEY}}","body":"Hello, <br><br>\nA new task for {{form_NAME}} has been assigned to your group. <br><br>\nSummary: {{form_TASKSUMMARY}} <br><br>\nDetails: {{form_TASKDETAILS}} <br><br>\nCase reference: {{form_BUSINESSKEY}}<br><br>\nTask Reference: {{form_TASKBUSINESSKEY}}<br><br>\nPlease review and process this case. <br><br>\n<a href=\"{{email_STAFFLINK}}\">Staff Service</a>\n","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Aseiniad tasg: Cyfeirnod {{email_CASENAME}}: {{form_BUSINESSKEY}}","body":"Helo, <br><br>\nMae tasg newydd ar gyfer {{form_NAME}} wedi'i neilltuo i chi.<br><br>\nCrynodeb: {{form_TASKSUMMARY}} <br><br>\nDisgrifiad: {{form_TASKDESCRIPTION}} <br><br>\nManylion: {{form_TASKDETAILS}} <br><br>\nCyfeirnod achos: {{form_BUSINESSKEY}}<br><br>\nCyfeirnod Tasg: {{form_TASKBUSINESSKEY}}<br><br>\n<a href=\"{{email_STAFFLINK}}\"> Gwasanaeth Staff </a>","smsmsg":""}]},{"id":"1","inactive":false,"variation":"Task group","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Case reassignment: {{email_CASENAME}} reference: {{form_BUSINESSKEY}}Task assignment: {{email_CASENAME}} reference: {{form_BUSINESSKEY}}","body":"Hello, <br><br>\nA new task for {{form_NAME}} has been assigned to your group. <br><br>\nSummary: {{form_TASKSUMMARY}} <br><br>\nDetails: {{form_TASKDETAILS}} <br><br>\nCase reference: {{form_BUSINESSKEY}}<br><br>\nTask Reference: {{form_TASKBUSINESSKEY}}<br><br>\nPlease review and process this case. <br><br>\n<a href=\"{{email_STAFFLINK}}\">Staff Service</a>","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Aseiniad tasg: Cyfeirnod {{email_CASENAME}}: {{form_BUSINESSKEY}}","body":"Helo, <br><br>\nMae tasg newydd ar gyfer {{form_NAME}} wedi'i neilltuo i'ch grŵp. <br><br>\nCrynodeb: {{form_TASKSUMMARY}} <br><br>\nDisgrifiad: {{form_TASKDESCRIPTION}} <br><br>\nManylion: {{form_TASKDETAILS}} <br><br>\nCyfeirnod achos: {{form_BUSINESSKEY}}<br><br>\nCyfeirnod Tasg: {{form_TASKBUSINESSKEY}}<br><br>\n<a href=\"{{email_STAFFLINK}}\"> Gwasanaeth Staff </a>","smsmsg":""}]}]},{"id":"18","inactive":false,"template":"Cancel task","variations":[{"id":"0","inactive":false,"variation":"Task officer","lang":[{"id":"0","inactive":false,"lang":"EN","subject":"Task cancellation: {{email_CASENAME}} reference: {{form_BUSINESSKEY}}","body":"Hello, <br><br>\nThe following task has been cancelled by the case manager.<br><br>\nSummary: {{form_TASKSUMMARY}} <br><br>\nDetails: {{form_TASKDETAILS}} <br><br>\nCase reference: {{form_BUSINESSKEY}}<br><br>\nTask Reference: {{form_TASKBUSINESSKEY}}<br><br>\nCancellation notes: {{form_TASKCANCELNOTES}} <br><br>\n<a href=\"{{email_STAFFLINK}}\">Staff Service</a>","smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Canslo Tasg: Cyfeirnod {{email_CASENAME}}: {{form_BUSINESSKEY}}","body":"Helo, <br><br>\nMae'r dasg ganlynol wedi'i ganslo gan y rheolwr achos. <br><br>\nCrynodeb: {{form_TASKSUMMARY}} <br><br>\nManylion: {{form_TASKDETAILS}} <br><br>\nCyfeirnod achos: {{form_BUSINESSKEY}} <br><br>\nCyfeirnod Tasg: {{form_TASKBUSINESSKEY}} <br><br>\nNodiadau canslo: {{form_TASKCANCELNOTES}} <br><br>\n<a href=\"{{email_STAFFLINK}}\">Gwasanaeth Staff</a>","smsmsg":""}]}]},{"template":"Closure templates","variations":[{"id":"0","lang":[{"subject":"Case closed","id":"0","body":"Your case has now been closed.\n","lang":"EN","inactive":false,"smsmsg":""},{"id":"1","inactive":false,"lang":"CY","subject":"Caewyd yr achos","body":"Mae eich achos bellach wedi'i gau.","smsmsg":""}],"variation":"Default"}],"id":"19"}]},"taskLookups":{"requestPaymentOptions":[],"genericResponseTemplates":[],"multipurposeOptions":[]}}